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Frequently asked questions

HOW TO ORDER

You can order directly from our website or affiliated retailer.

Reseller information can be found in our FIND SHOP category.

CAN I ORDER SAMPLES?

Yes, you can order samples of our wallpapers at a cost of $5 AUD per sample. You can select the ORDER SAMPLE button on the product listing page. Your samples are processed by going through the checkout on the website where we will dispatch within 72 hours.

WHAT’S THE DELIVERY TIME FOR SAMPLES?

The delivery time is about 10 days for Europe, 7 days for the US and 4 days for Australia and New Zealand.

WHICH SIZE SHOULD I SPECIFY WHEN ORDERING WALLPAPER?

All our wall murals are printed to order. If the sizes on our website, do not fit your wall please contact customer service info@jimmycricket.com.au and we may be able to customise the wallpaper for you.

HOW DO I MEASURE MY WALL?

Measure the width and the height of the complete wall. 2. If any section of the wall has different heights, measure the highest point to cover the whole wall. 3. Use our Wallpaper Calculator to quickly find out how much wallpaper you need to purchase for your space:

Make sure your walls are less than 2.8 metres high; if they are above this height please contact us for a bespoke quote.

WHAT’S THE WIDTH OF EACH WALLPAPER LENGTH?

All our wallpapers are produced on 45 cm (17 3/4 inch) wide lengths. The lengths will be marked with a number to make it easy for you to know in which order you will put them up.

WHAT HAPPENS IF THE DESIGN DOESN’T FIT MY WALL’S MEASUREMENTS?

If the design doesn’t fit the size of your wall, please email info@jimmycricket.com.au for more information. 

WALLPAPER QUALITY

All our wallpapers are printed on a non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper stable, meaning that the adhesive can be applied directly to the wall; which makes the installation much easier.

PASTE DIRECTLY ON THE WALL

Please use a wallpaper paste that is suitable for non woven wallpaper. You can find this at your local DIY store.

FIRE CLASS

Our wallpapers are fire rated in accordance with EN ISO 11925-2 which is the European standard for fire rating of wallpaper.

LIGHT FASTNESS

It’s of great importance that the wallpaper is lightfast. Otherwise, it will lose its colour after a while. Our production technology is designed to provide optimum resistance to fading.

WASHABILITY

All our wallpapers are washable, meaning that their surface is resistant to damage, and any domestic dirt or water stains can be wiped with a damp cloth or sponge. Our wallpapers have three waves washability which gives the best protection.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We ship worldwide for FREE via UPS courier.

APPLY TO BECOME A RESELLER

If you would like to offer our products to your customers, please go to our Reseller Application or Interior Designer Application for more information.