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Delivery Information

SAMPLE DELIVERY

Samples are sent by Australia post air mail and are usually dispatched within 3 days of purchase. Please note this service is not tracked, and Australia Post allow up to 15 business days for delivery.

An email confirmation will be sent once your sample leaves our office.

PARCEL DELIVERY

When you order the wallpaper through our website, we usually manufacture the very next day. Your order is sent immediately by our shipping partner UPS. Depending on the country, the average delivery time is about 2-7 days.

Once your parcel leaves our warehouse, we’ll send you an email with details to track your parcel.

PAYMENT AND GST

Payment for items is to be made in AUD and all prices for items and delivery are inclusive of any necessary Australian GST. The price you pay for items and delivery will always be the same regardless of whether a GST charge is applicable at point of sale.

If you have ordered an item for delivery to another country, Australian GST will be charged on the item and the delivery.

DUTY PAYMENTS AND CUSTOMS

Items delivered to countries outside of Sweden may be subject to taxes, fees, levies or other charges that are imposed by local legislation. The receiver of the item will be responsible for any of these charges accumulated by ordering for delivery to their chosen country. The receiver would usually receive a bill from customs once the item has been delivered.

You can safely and easily order your wallpaper by Jimmy Cricket (91112618772).

Wallpapers purchased on the website are manufactured by Jimmy Cricket in Sweden and sent without intermediaries to you or your business.

The prices on the website include GST.

ORDER CONFIRMATION

Once we receive your order, we will send you a confirmation e-mail with information about your order. Always check your order confirmation so that everything looks OK. If you have any questions or concerns, please contact our customer service immediately. Please save the order confirmation which includes you customer and order number in case you need to contact us. If you would like to cancel or change your order, please get in touch with our customer service as soon as possible.

SHIPPING METHOD AND DELIVERY TIMES

UPS
Delivery time: 3-5 working days depending on where you live.

Sent directly to your house or business in your country.
Subject to any delays in shipping companies.
The cost excludes import taxes which depend on your country.

PAYMENT OPTIONS

Debit Card / Credit Card
We accept VISA and MasterCard.

COMPLAINTS

We will not refund any additional costs that may arise due to a product that is damaged, faulty or defective, such as extra work, materials or the like. It is up to the customer to check the product before installing it. We do not reimburse for faulty installations. If any dispute arises, the public complaints committee recommendations will be followed.

For returns or complaints, please contact customer service at info@jimmycricket.com.au

USE OF PERSONAL DATA

Through your registration and/or order you agree that Jimmy cricket store and use information about your purchases as well as the contact information you provide. The data is stored and used to enable us to fulfil our commitment to you, and better able to satisfy your needs as a customer and provide you with better service. The data is stored and also used for information and marketing purposes. This means that Jimmy Cricket, unless you in writing objected to it, may use your personal information to contact you by email with newsletters, by SMS, email or direct mail.

We treat your personal information with the utmost care and ensure that your customer data is only used by Jimmy Cricket. Jimmy Cricket will not, without your consent, pass on your contact details unless it is required by law, if it is necessary for your order with us or if it is needed to protect the rights and properties of Jimmy Cricket.

PAYMENT SECURITY

We offer a secure card payment with all major credit and debit card brands, in collaboration with the payment provider Eway. Jimmy Cricket never handles or saves any card details.

More information can be found on Eway’s website.